Frequently Asked Questions (FAQ)

How do I get a discount code?
We have regular promotional campaigns or discount codes.
To be informed about this, you can sign up at the bottom of each page for our newsletter or like our Facebook page.

What are Petducats?
Petducats are the loyalty points of Petduka.
You can earn them with certain personal promotions. One Petducat has a value of € 0.25.
For each spend of € 50 you earn 2 Petducats. So will an order of € 105 deliver 4 Petducats.
Petducats can be exchanged in an order of at least € 1 (4 Petducats).
An overview of your Petducats can be found in your account.

Does Petduka also support charities?
Petduka wants to show social involvement in the animal welfare sector.
We therefore donate monthly to:
Stichting Dierennood

Can charities get discounts when they order from Petduka?
We have a special discount for charitiy organizations.
Please contact us at and we will be happy to tell you more.

Do you have a complaint? We would like to resolve this as best as possible.
We always strive for a mutual solution in which both parties are satisfied, for this we are dealing with a complaint procedure. If you have a complaint, you can use the contact form send an e-mail to
In Petduka complaints will be answered as soon as possible, usually within one business day you will be contacted by mail or phone.
Our Terms and Conditions Article 16 state your rights and procedures in case of complaints.

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