Frequently Asked Questions (FAQ)

How do I get a discount code?
We have regular promotional campaigns or discount codes.
To be informed about this, you can sign up at the bottom of each page for our newsletter or like our Facebook page.

What are Petducates?
Petducates are the loyalty points of Petduka.
You can earn them with certain personal promotions. One Petducate has a value of € 0,01
For each spend of € 1 on products (ex shipping) you earn 1 Petducate.
Petducates can be exchanged in any order, but not in combination with other discount codes.
You will receive 500 Petducates for every referred friend who makes a purchase at Petduka of at least € 50.
And the friend introduced also receives 250 Petducates.
You can invite friends to share your affiliate link on social networks or send the link by email. This Affiliate link can be found in your account under 'My Affiliates'.
Purchases through this link will give you Petducates.
An overview of your Petducates can be found in your account.

Does Petduka also support charities?
Petduka wants to show social involvement in the animal welfare sector.
We therefore donate monthly to:
Stichting Dierennood

Can charities get discounts when they order from Petduka?
We have a special discount for charitiy organizations.
Please contact us at and we will be happy to tell you more.

Do you have a complaint? We would like to resolve this as best as possible.
We always strive for a mutual solution in which both parties are satisfied, for this we are dealing with a complaint procedure. If you have a complaint, you can use the contact form send an e-mail to
In Petduka complaints will be answered as soon as possible, usually within one business day you will be contacted by mail or phone.
Our Terms and Conditions Article 16 state your rights and procedures in case of complaints.

What about cookies & privacy on Petduka?
Privacy-sensitive data or personal data is processed through our web store. Petduka considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

Read our Privacy Policy here

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