Frequently Asked Questions (FAQ)
How do I get a discount code?
We have regular promotional campaigns or discount codes.
To be informed about this, you can sign up at the bottom of each page for our newsletter or like our Facebook page.
Does Petduka also support charities?
Petduka wants to show social involvement in the animal welfare sector.
We therefore donate monthly to:
Can charities get discounts when they order from Petduka?
We have a special discount for charitiy organizations.
Please contact us at [email protected] and we will be happy to tell you more.
Do you have a complaint? We would like to resolve this as best as possible.
We always strive for a mutual solution in which both parties are satisfied, for this we are dealing with a complaint procedure. If you have a complaint, you can use the contact form send an e-mail to [email protected]
In Petduka complaints will be answered as soon as possible, usually within one business day you will be contacted by mail or phone.
Our Terms and Conditions Article 16 state your rights and procedures in case of complaints.
What about cookies & privacy on Petduka?
Privacy-sensitive data or personal data is processed through our web store. Petduka considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.